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Topic K. Ticketing Innovations

“The Future is already here – it is just not evenly distributed.” William Gibson, Science Fiction Writer

It doesn't have to be necessarily the Copernican Revolution. The principle of change may have an invigorating effect even on a small scale. Those who dare to look beyond their own horizons will be able to help shaping the future. In this forum you will gain insights into the variety of possible actions of different cultural institutions, as they all have a common goal: to improve customer relations and increase visitor numbers and revenues, also by using artificial intelligence in the search for special moments for the customers' experience. CTS EVENTIM opens the forum with a lecture on the transformation taking place today. Renowned speakers will help you set the course for the digital world of the cultural industry and open up new horizons in customer acquisition and retention.

November 8, 2019, 10:00 am – 3:15 pm, hall 2 Schalterhalle

10:00 - 10:45 Uhr

 

Digitale Transformation – Prozesse, Strategien & Handlungsfelder für Kulturbetriebe
Digital transformation – processes, strategies and fields of action for the cultural sector

Prof Dr. Lorenz Pöllmann, 
HMKW University of Applied Sciences for Media, Communication and Management

 

10:45 - 11:00 Uhr

 

    

Coffee break & networking

11:00 - 11:30 Uhr

 

Kundenbindung mit 'Mein Konzerthaus' – Umsetzung einer digitalen CRM-Strategie
Customer loyalty with “Mein Konzerthaus” – the implementation of a digital CRM strategy


Martin Redlinger, 
Konzerthaus Berlin, Director Marketing and Sales

11:30 - 12:00 Uhr

 

Subscriptions – The Foundation of a Wellfunctioning Arts Organization (engl.)

Magnus Still, 
Managing Director StillArt

German arts organizations have regained the trust in subscriptions over the last years. Many organizations improve the numbers. Some are even sold out throughout the season.
But what do you need to know about the foundations to be successful with ubscriptions? How do you get started? And what are the core marketing methods you should focus your energy and money on?
This seminar will address these questions and more. As a thank you for participating in the lecture, participants will also get a free copy of Ausverkauft - das ganze Jahr (published September 2019 by Das Orchester)

12:00 - 13:00 Uhr

 

    

Lunch break

13:00 - 13:30 Uhr

 

Dynamic Pricing – Erlösoptimierung im Live Entertainment
Dynamic Pricing – revenue optimization in Live Entertainment

Sönke Scobe, 
Stage Entertainment, Analytics & Optimisation Director

 
13:30 - 14:00 Uhr

 

Kampagnen Management – Individuell, persönlich – und automatisiert
Campaign Management – individual, personal – and automated

Stefanie Giljum, 
CTS EVENTIM Solutions GmbH, Senior Lead Campain Management

14:00 - 14:15 Uhr

 

    

Coffee break & networking

14:15 - 14:45 Uhr

 

IT-Security und Ticketing – Im Spannungsfeld von High Demand OnSales, Bots und zufriedenen Kunden
IT-Security and Ticketing – In the field of tension of High Demand OnSales, bots and satisfied customers

Christoph Bodi, 
Managing Partner CTS Eventim Solutions GmbH

14:45 - 15:15 Uhr

 

Finding ‘Moments’ – how analytics and machine learning can tell you how to improve your business and create amazing customer experiences (engl.)

Martin Gammeltoft, 
Vice President Activity Stream

The session will give examples of how data can be a powerful tool for better sales and  marketing, and how a better customer understanding can enable amazing customer experience and build loyalty. The session describes how data can be connected across systems and analyzed in real time, and examples of applied AI in culture are shown.

15:15 - 15:30 Uhr

 

    

Coffee break & networking

15:30 - 17:00 Uhr

 

    

FINAL DEBATE in hall 12
"Transform the European Cultural Market"

Subject to change without notice.

A change in tracks is possible during the breaks. 
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